Company Policies
PRODUCT AVAILABILITY; PRICES; ORDERS: All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction. Prices for our products are subject to change, at our discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges. We do not charge, and you are solely responsible, for taxes and duties of any sort. We reserve the right, in our sole discretion, to refuse orders. In addition, if we believe an order is false or fraudulent, we reserve the right to not fill the order and inform the relevant authorities.
PAYMENT METHODS. For online orders, we accept payment by eCheck, Visa, Mastercard, American Express and Discover. If a payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order. Orders are shipped only after receipt of full payment. For certain payment methods, you may be charged a processing fee, foreign exchange/translation fee (international orders) or other fees; you are solely responsible for the payment of any such fees. Enlita is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.
COUPONS: Coupon codes, including the first order coupon code, cannot be combined with any other coupon code, or any other promotional or wholesale discount.
SHIPPING: We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through UPS, and packages can be tracked through their website.
We fill domestic orders via UPS, which generally results in delivery within 2 to 3 days. Enlita requires a signature at delivery for all orders with a value of $250 or more. Requests for use of a courier service or overnight shipping cannot be processed on this web site; however, we may be able to accommodate these requests if you place your order by phone at the telephone number first appearing above.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Enlita is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
All international sales are subject to all applicable U.S. and foreign export controls, and by placing an order through this web site, you affirm that you will comply with all applicable export controls and regulations. You will be the importer or exporter of record and are responsible for all required licenses, permits and authorizations. Customs and import duties, which vary from country to country, may apply to international sales, and are the responsibility of the recipient of your order.
LOST PACKAGES: If a package gets lost in transit, Enlita will not be responsible if the tracking information says the package was “delivered,” which means UPS or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with others at your location to see if they received the package without telling the intended recipient. This happens often.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery and/or add to your costs.
When placing an order over the phone, we will read the delivery address and other information you provide back to you to help you be sure that we have recorded it correctly.
PRODUCT DEFECTS & DAMAGED PACKAGES:
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
RETURNS: Your experience with Enlita is important to us. We absolutely stand behind our products and offer a 30-Day Money-Back Guarantee, if for any reason, you are unsatisfied with your purchase. Just call or email us using the contact information on our website.
Our customer care team is also happy to assist you with whatever issues may arise that fall outside of our 30-Day Guarantee. Go ahead and give us a call or send an email – even if it’s just to chat! We love talking with our customers.
WHOLESALE PAYMENTS:
Primary method for payments on wholesale orders are check, e-check, money order or wire transfer.
If Credit Card is the only means by which a customer can pay for a wholesale order, than the following exceptions to our primary method of accepting payment
Wholesale orders LESS than $2,000 – a 5% convenience fee will be charged to your order if a credit card is used as the payment method. There will be no fee if check, money order, or wire transfer is used as the method of payment.